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Review: Rosewood San Miguel De Allende, Mexico

Ford and I not too long ago spent an evening on the 67-room Rosewood San Miguel de Allende, Mexico. I used to be enthusiastic about this resort, because it seemed charming. I’ve additionally been desirous to attempt extra Rosewood properties, because the model is usually nicely regarded and rising quick, and might be the closest main competitor to 4 Seasons.

Sadly our one evening keep didn’t precisely go nice. Too many issues went unsuitable for me to suggest this place, or to have the need to return, particularly given the speed we had been paying.

Why we traveled to San Miguel de Allende

We traveled to San Miguel de Allende for an extended weekend to have a good time a household pal’s “spherical” birthday. She was renting a home there, although all of us arrived a day early, and determined to take a look at the Rosewood. That is usually considered one of many two finest resorts in San Miguel de Allende, together with Casa de Sierra Nevada, which is a Belmond.

I’ll share my ideas on San Miguel de Allende in a separate submit, because it appears to be a really “in” vacation spot proper now.

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San Miguel de Allende StreetsSan Miguel de Allende, Mexico

How we booked the Rosewood San Miguel de Allende

We booked our one evening keep on the Rosewood San Miguel de Allende by the Rosewood Elite program, which is Rosewood’s program for choose journey brokers, and can also be one of the best ways to e-book any Rosewood keep. This provides a room improve topic to availability, a $100 meals & beverage credit score as soon as per keep, complimentary every day breakfast for 2, and extra.

The speed for our one evening keep was $590, not together with Mexico’s 30% tax and repair cost. Just a few issues to notice:

  • The remainder of our group was additionally spending the evening on the resort, so this appeared like the best choice, to make issues simple
  • We determined to outright e-book a Rooftop Colonial King room, since that sounded cool; this can be a premium room choice, and about $90 greater than the entry stage room
  • We had initially booked the resort at a less expensive fee, however there’s a seven day cancelation coverage; we had one thing come up the week earlier than our journey and weren’t certain we’d have the ability to make it, so we canceled our reservation and rebooked final minute, and the speed ended up being larger
  • Charges right here typically begin as little as $300 or so per evening, not together with the 30% tax and repair cost

Rosewood San Miguel de Allende location

The Rosewood has a fairly good location inside San Miguel de Allende, which is a UNESCO World Heritage website, and the oldest city in central Mexico. The resort is inside strolling distance of many of the locations you’d need to go to (although be sure you have correct footwear, for the reason that metropolis virtually solely has cobblestone streets).

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So far as attending to San Miguel de Allende goes, the town is roughly equidistant from Leon Airport (BJX) and Querétaro Airport (QRO), and each might be reached inside 60-90 minutes. Alternatively, you possibly can fly into Mexico Metropolis Airport (MEX), which is a roughly 150 minute drive away.

Rosewood San Miguel de Allende foyer & check-in

We arrived on the Rosewood mid-afternoon, and upon arrival we first had our temperatures taken, and needed to sanitize our sneakers. This a random tangent that has nothing to do with Rosewood, however can somebody clarify to me why nearly all resorts in Mexico require you to disinfect your sneakers previous to getting into as a part of a coronavirus protocol? I requested a tour information about this, and his clarification was that it’s in case folks spit on the road and then you definitely step into it. Until you might have a shoe-licking fetish, I nonetheless don’t suppose that’s how coronavirus spreads. Can somebody enlighten me?

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Anyway… reception was inside the doorway and to the proper. There have been two tables for sit down check-in, after which there was a bigger foyer space with loads of indoor seating.

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Whereas the entrance desk agent was pleasant, she wasn’t superb about recognizing Rosewood Elite perks. She by no means talked about the $100 meals & beverage credit score or an improve, and for that matter there was no welcome notice within the room recognizing it both.

Our room was prepared quickly after arriving, and we had been escorted there. The Rosewood maximizes outside area, with most hallways being open air. For probably the most half I really like the resort’s structure, and it blends properly into the world.

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The middle of the resort is a courtyard, although I want they’d do extra to make use of this area, as a result of it’s fairly.

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Rosewood San Miguel de Allende Rooftop Colonial King Room

We had been assigned room 323, a Rooftop Colonial King Room on the third ground (the resort has 4 flooring). It may be a bit complicated to get across the resort, since not all areas of a selected ground join, so you need to be strategic about which elevator you employ. The realm the place our room was had an exterior hallway going through the inside of the property.

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The Rooftop Colonial King Room was marketed as being 675 sq. ft, so the rooms listed below are a beneficiant dimension, particularly since normal rooms are mainly the identical dimension. The room featured an entryway with many of the room straight forward, the closet to the proper, and the minibar to the left.

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The minibar had a Nespresso espresso machine, plus every kind of drinks and snacks for buy.

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I’d describe the room as being a junior suite, within the sense that it had a devoted sitting space, however there was no actual separation between the dwelling and sleeping areas.

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Inside the doorway was a sofa with a chair and occasional desk, plus a desk with two chairs nearer to the door.

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The dwelling space featured a wall-mounted TV, plus a hearth. I certain do love a room with a hearth, particularly at a vacation spot that experiences as a lot temperature variation as San Miguel de Allende (the city is at an altitude of over 6,200 ft, so it will get scorching through the day and chilly at evening).

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Ready on the desk was a welcome amenity consisting of a few beers, plus some contemporary guacamole and chips.

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The king dimension mattress was on the agency aspect, although had snug pillows.

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There was a heavy sliding door separating the bed room from the lavatory. The toilet had double sinks, a soaking tub, a walk-in bathe, and a bathroom.

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It looks as if the resort may put money into larger finish bathe heads, particularly because the one in our room was spraying water in all instructions.

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Toiletries had been in reusable containers, and featured merchandise from Ohne, a model I’ve by no means used earlier than.

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The primary factor differentiating our room from others was the rooftop terrace. The terrace featured a desk with 4 chairs, plus two solar loungers. The terrace didn’t have a lot in the best way of views of city, because it confronted the inside of the property, plus some hills within the background. Moreover, it lacked daylight, given the excessive partitions on three sides of the terrace.

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All-in-all I believed the room was spacious and had an important sense of place. I’ll say that I believe the room virtually pictures higher than it seems in actual life. The room was beginning to really feel barely previous its prime, however I’m undecided that’s captured within the footage. The resort opened in 2011, and I’m guessing it hasn’t been renovated since then, so many issues felt a bit worn.

Rosewood San Miguel de Allende room classes make no sense

I wouldn’t suggest reserving a Rooftop Colonial King on the Rosewood San Miguel de Allende. Why? As a result of the decrease room class is healthier. Ford’s mother was additionally staying on the resort, and she or he booked a typical Colonial King Room, and was upgraded one class to a Deluxe Colonial King Room, on account of getting booked by Rosewood Elite. Her room was instantly beneath our room, and the inside was similar.

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that lovely rooftop terrace we paid further for? Properly, the Deluxe Colonial King Room has a manner larger terrace — in all probability 3x as huge because the terrace our room had — and it had much more pure mild.

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I imply, I suppose some would possibly like being one ground up and getting a barely extra panoramic view, however I’d pay further for the Deluxe Colonial King over the Rooftop Colonial King any day, regardless that that’s the inverse of how rooms listed below are priced. Am I the one one?

Rosewood San Miguel de Allende Luna Rooftop Tapas Bar

The Rosewood San Miguel de Allende has a number of meals & beverage retailers, the most well-liked of which is Luna Rooftop Tapas Bar. Because the title suggests, that is positioned on the rooftop, which is the fourth ground. Luna is open from the early afternoon till late at evening, and serves lunch, dinner, snacks, and cocktails. There’s even in a DJ within the evenings.

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That is an undeniably stunning setting, particularly with the views of the city.

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You possibly can find the Luna lunch & dinner menu here, and you may find the Luna cocktail list here. On the whole the whole lot was fairly moderately priced, not less than in comparison with what you’d anticipate at a luxurious resort frequented by Individuals. For instance, cocktails had been $10-15, and most of the tapas choices had been in an analogous value vary.

We had an extended day of flying once we arrived, so we got here right here for some iced cappuccinos and chips & guac shortly after checking in.

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Later within the night we returned for cocktails, which had been tasty.

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Even if you happen to’re not staying on the Rosewood, it might be value coming to Luna for the views and music, particularly at sundown.

Rosewood San Miguel de Allende 1826 Tequila Bar

On the bottom ground, the Rosewood has 1826 Tequila Bar, open every day from the early afternoon till at evening. Along with having cocktails (and tequila), the bar additionally serves sushi. You possibly can find the 1826 Tequila bar drink list here, and you may find the 1826 Tequila Bar sushi menu here.

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We had some cocktails right here within the night, and so they had been superbly introduced.

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Rosewood San Miguel de Allende 1826 Restaurant

1826 Restaurant is the Rosewood’s all-day eating restaurant, so it’s the place you possibly can have breakfast, lunch, or dinner. The indoor space of the restaurant isn’t significantly thrilling, although there’s stunning outside seating.

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Breakfast is served on the restaurant every day from 7AM till 1PM, and was included with our Rosewood Elite reserving. You could find the breakfast menu under.

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To start out I had filtered espresso and freshly squeezed orange juice, whereas Ford had an iced cappuccino and a inexperienced juice. All 4 drinks had been superb.

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We had been then introduced a basket with scrumptious pastries, adopted by a fruit plate.

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For the primary course, I had the huevos guanajuato, whereas Ford had the huevos motuleños.

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The meals was scrumptious — in equity, I may eat nothing however Mexican meals for the remainder of my life and be a really glad man.

Rosewood San Miguel de Allende swimming pools

Whereas we didn’t use the swimming pools throughout our quick keep, the resort does have a fairly good pool setup. The swimming pools are positioned within the lush gardens behind the resort, and the pathway resulting in the swimming pools is fairly, with loads of seating.

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The primary pool is an 82-foot lap pool, allegedly the one lap pool in San Miguel de Allende.

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There are a pair extra small swimming pools one stage down, plus a jacuzzi and a pool for youths.

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Rosewood San Miguel de Allende spa & health club

The Rosewood San Miguel de Allende has an enormous health club, a lot larger than I’d have anticipated for a resort this dimension. I suppose the resort sells health club memberships to locals (there’s a giant expat inhabitants), which explains why it’s so huge.

Whereas the tools was nice, the room itself was miserable — there was little pure mild, the lighting was manner too vivid, and the room was bland.

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The Rosewood’s spa, Sense, was positioned proper subsequent to the health club, although we additionally didn’t use that in our keep.

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My points with the Rosewood San Miguel de Allende

You is perhaps pondering to your self that the resort seems nice (or not less than fairly good), and are questioning why I’m ranking this resort 3.5 stars (and simply to make clear, that doesn’t imply I’m suggesting this can be a 3.5 star resort, however reasonably that this displays my total emotions in regards to the property, in comparison with my expectations).

It’s totally potential we had been unfortunate, however too many issues went unsuitable on our one evening keep for me to need to return (or not less than to get me to remain right here once more over making an attempt the Belmond). For one, whereas the resort has 67 rooms, it appears closely geared in direction of conferences and conventions.

Internet hosting enormous conferences (particularly with non-guests) at a boutique resort actually adjustments the vibe, and I’ll exit of my strategy to keep away from properties like this. For instance, throughout from Luna there was an enormous banquet setup for an HSBC occasion that was occurring.

This created fairly a little bit of noise, to not point out you had dozens and dozens of individuals in fits with lanyards strolling across the property. This wouldn’t be an enormous difficulty at a 400+ room resort, however for a resort with simply 67 rooms, having a convention for nicely over 100 folks impacts the expertise.

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Moreover, the resort has no points closing services for conferences. For instance, we went to the Tequila Bar at 5:10PM for a drink, and had been informed we’d have to depart by 5:30PM, as a result of the bar was being closed down for the non-public HSBC occasion. It’s the resort’s prerogative to be conference-focused, and it’s my prerogative to keep away from resorts like this, which don’t thoughts watering down the visitor expertise for these sorts of occasions. I must also point out that we weren’t knowledgeable upfront that this may be closed, or else we may have timed our bar go to in a different way.

My different main difficulty with the Rosewood was the service. I completely love Mexico, and discover it has a number of the finest service on this planet, particularly in high-end hospitality. Whereas most workers at this resort had been nicely intentioned, service merely wasn’t polished or detail-oriented:

  • Once we went to Luna, we had been requested if we had any dietary restrictions, and I stated I don’t eat pork; once we ordered guacamole, it was served with these fried pork chip issues, and solely after I requested did they understand the error they made
  • We had been ready for Ford’s mother at breakfast, and we informed them from the second that we sat down that we obtained to the restaurant that there can be three of us, and we had been ready for a 3rd particular person; on three separate events servers got here by to aim to take away the cutlery for the third particular person earlier than she arrived, so there’s clearly not superb communication and group between workers right here
  • Late at evening 5 of us ordered room service, together with meals and two bottles of wine, and we requested for the wine to be introduced up quickly, and the meals to be introduced up when it’s prepared (they stated it will take 45 minutes); that shouldn’t be a giant ask once we’re speaking about pretty dear bottles of wine and a luxurious resort, and so they acknowledged that they’d do it and it wouldn’t be a problem, however then they didn’t find yourself doing it

The largest difficulty was once we tried to depart the resort on the morning of departure, as we had been going to the home we had been renting. Taxis are plentiful in San Miguel de Allende, and we requested the bellmen to order a taxi for us. Lengthy story quick, we needed to ask 5 totally different instances for a taxi, and had been fully ignored by the bell workers. The problem wasn’t that it was taking so lengthy, however reasonably that each time we requested, they acted shocking that we wished a taxi, as if we hadn’t requested for one earlier than.

To be clear, individually none of this stuff are huge issues, and for that matter it’s potential we had been simply unfortunate. Nevertheless, I can solely share my expertise based mostly on our (admittedly) quick keep, and it simply wasn’t nice. For what it’s value, Ford had a pal who had stayed on the property some time again. Throughout our keep Ford requested him what he considered the resort, and he stated he had a not-great expertise as nicely.

For the file, I shared all of this suggestions with the resort at check-out (I believe that’s essential, reasonably than pretending the whole lot is nice after which leaving constructive suggestions on-line). The entrance desk agent documented a lot of it, however there was no try at service restoration in any other case.

Backside line

The Rosewood is likely one of the prime luxurious resorts in San Miguel de Allende. Bodily the resort is sweet, with giant rooms which have a great sense of place. Sadly the gentle product on the resort leaves a bit to be desired, and would forestall me from returning.

The Rosewood appears to be closely conference-oriented, which takes a number of the allure out of staying at a boutique property. Moreover, we had a number of service points — whereas principally minor, I anticipate higher at a luxurious property. Hopefully we simply had a foul expertise, and this doesn’t mirror how the resort normally operates, although sadly I’m not satisfied that’s the case…

If I returned to San Miguel de Allende, I’d in all probability attempt the Belmond subsequent time (or some place else, however I wouldn’t return to the Rosewood).

If you happen to’ve stayed on the Rosewood San Miguel de Allende, what was your expertise like? How forgiving are you of constant minor points like these?

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